Refund Policy


Refund Policy Template
Last modified: 02/03/2023

Introduction

"Crossy " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from  Crossy and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.


Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:

  1. Refund must be requested in writing by contacting taiga.takano.hf@gmail.com
  2. Request of refund must be made within 30 days of the original purchase date
  3. Hard goods must be returned to Crossy immediately, according to the instructions you will receive once contacting taiga.takano.hf@gmail.com as directed in step 1.
  4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Crossy sole, reasonable discretion.
 

Non-returnable Items:

The following items are non-returnable as stated at the time of purchase on https://crossy.video/
  • Item
  • Item
 

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

  1. Refund must be requested in writing by contacting taiga.takano.hf@gmail.com
  2. Request of refund must be made within 7 days of the original purchase date
 

Crossy is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Crossy at taiga.takano.hf@gmail.com for any questions related to our policy, or simply to let us know how we can help. 


Crossy
Deux Tours E4513, Chuoku
Tokyo, Japan E4513
taiga.takano.hf@gmail.com
+81 8039396523
https://crossy.video/